Returns & Exchanges
At Cloud Nine, we want you to glow with confidence; if you are not completely satisfied with your purchase, you may return your items within 30 days of delivery.
1
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
2
Prepare Your Package
Securely pack the unused beauty products in their original packaging to ensure they are protected during transit.
3
Attach the Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.
4
Receive Your Refund
Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing